Warranty and Returns

We offer an easy, worry-free exchange policy up to 30 days!

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Damage or stain caused by customers may result in partial refund up to 50% of total payment. 

Please note the following items cannot be returned or exchanged: Bras&Bra Sets, lingerie

How to return the order?

1. Contact customer service and describe the items you want to return and the reason for your return.

2. After application approved, you will get the Return Address.

3. Pack the items you want to return, and ship them back by any shipping company available, like Fedex, TNT, DHL, UPS. Post Office is recommended to avoid tax.

4. This the most important step, please send us your return tracking number and shipping company. Without this info, we can't apply any refund for return.

5. Once we have received the returned item(s), our customer service will apply the refund in 5 working days.

6. It normally takes 7-15 business days for the refund to appear on your bank account or credit card. Or 24 hours with Paypal, that depends on the original way you used.

Can I have a full refund for the return?

We will offer full refund of the items you returned. Please note that the customer is responsible for the return shipping fee.

To initiate a return, please submit an email from the contact us page.

Include your order number, items you want to return, and any additional notes so we can process your return accurately and in a timely manner. Items that appear worn will not be accepted. If you have any questions about submitting a return, please contact us.

Email: support@kyans.com

Text us: +1 (385)-498-4594

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