Shipping Info

Confirm
A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing
It usually takes 1-2 business days for your order (while some items may need 6-9 business days). We will send you an email if the processing time takes longer than expected.

Shipping
We offer free shipping by Flat rate shipping. For express shipping please choose the shipping method at check out page.

SHIPPING METHOD COST SHIPPING TIME
(EXCLUDES PROCESSING TIME)
Flat Rate Shipping
FREE 
9-18 business days
Expedited Shipping Calculated by package weight 7-11 business days
Note: The shipping time will be affected by public holidays, destination countries(especially shipping addresses outside USA or Canada), bad weather and international couriers.


Where Is My Order

Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status or you click here to see the order status.

 Notice:
1) For delivering successfully, we suggest you leaving your correct email box and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column can not be compensated. 
3) PO Boxes is not accepted if you choose express shipping . Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by Kyans.
4) Your order can be tracked in details only when it arrives in your country's facility. Especially for standard shipping, kindly allow 8-15 working days of shipment to your address, even possible " not found ". Thanks for your patience.

If you have any question, please contact our customer service: support@kyans.com

Because we have too many emails to deal with everyday, your email may be replied in 24 hours. Thank you for your patience and understanding.

$1 Days
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